At Jaylines Cleaning Services, also we take pride in delivering top-notch professional cleaning services for homes, offices, and commercial spaces. Our goal is 100% customer satisfaction, but in rare cases where things don’t go as planned,further more our return policy offers a fair and transparent refund policy. Understanding our approach regarding refunds ensures clarity in our services.

Return Policy

When You Are Eligible for a Refund

You may be eligible for a full or partial refund under the following conditions listed in our policy for refunds:

  • The cleaning service was not performed as described.
  • Our team did not arrive at the scheduled time without prior notice.
  • You cancelled the service at least 24 hours in advance.
  • There was a serious issue with the quality of service, and proof is provided.

Situations Where Refunds Are Not Applicable

Refunds will not be issued in these cases as specified in our refund policy:

  • The service was completed fully and met the agreed standards.
  • Cancellation happened after our team arrived at your location.
  • Client was unavailable or unresponsive at the time of the scheduled cleaning.
  • The address or contact information provided was incorrect.
  • Repeated or last-minute cancellations.

Partial Refunds

We may offer partial refunds in some situations, as clearly outlined in our refund policy:

  • Only part of the service was completed.
  • Client had to cut the session short due to a personal emergency.
  • A specific part of the service did not meet expectations.

How to Request a Refund

To request a refund, please email us at jaylinescleaning@gmail.com with:

  • Your full name
  • Booking ID or Invoice Number
  • Date and type of service
  • Reason for refund
  • Supporting images or documentation (if available)

We aim to respond to all refund requests within 3 working days to ensure our clients understand the refund policy.

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