At Jaylines Cleaning Services, we take pride in delivering top-notch professional cleaning services for homes, offices, and commercial spaces. Our goal is 100% customer satisfaction, but in rare cases where things don’t go as planned, we offer a fair and transparent refund policy.

Return Policy

When You Are Eligible for a Refund

You may be eligible for a full or partial refund under the following conditions:

      • The cleaning service was not performed as described.

      • Our team did not arrive at the scheduled time without prior notice.

      • You cancelled the service at least 24 hours in advance.

    • There was a serious issue with the quality of service, and proof is provided.

Situations Where Refunds Are Not Applicable

Refunds will not be issued in these cases:

      • The service was completed fully and met the agreed standards.

      • Cancellation happened after our team arrived at your location.

      • Client was unavailable or unresponsive at the time of the scheduled cleaning.

      • The address or contact information provided was incorrect.

    • Repeated or last-minute cancellations.

Partial Refunds

We may offer partial refunds in some situations, such as:

      • Only part of the service was completed.

      • Client had to cut the session short due to a personal emergency.

    • A specific part of the service did not meet expectations.

How to Request a Refund

To request a refund, please email us at jaylinescleaning@gmail.com with:

      • Your full name

      • Booking ID or Invoice Number

      • Date and type of service

      • Reason for refund

    • Supporting images or documentation (if available)

We aim to respond to all refund requests within 3 working days.

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