Return & Refund Policy
Fair, Transparent, and Customer-Focused
At Jaylines, we take pride in delivering top-notch professional cleaning services for homes, offices, and commercial spaces. Our goal is 100% customer satisfaction, but in rare cases where things don’t go as planned, our return policy offers a fair and transparent refund policy. Understanding our approach regarding refunds ensures clarity in our services.
- When You Are Eligible for a Refund
You may be eligible for a full or partial refund under the following conditions listed in our policy for refunds:
- The cleaning service was not performed as described.
- Our team did not arrive at the scheduled time without prior notice.
- You cancelled the service at least 24 hours in advance.
- There was a serious issue with the quality of service, and proof is provided.
- Situations Where Refunds Are Not Applicable
Refunds will not be issued in these cases as specified in our refund policy:
- The service was completed fully and met the agreed standards.
- Cancellation happened after our team arrived at your location.
- Client was unavailable or unresponsive at the time of the scheduled cleaning.
- The address or contact information provided was incorrect.
- Repeated or last-minute cancellations.
Partial Refunds
We may offer partial refunds in some situations, as clearly outlined in our refund policy:
• Only part of the service was completed.
• Client had to cut the session short due to a personal emergency.
• A specific part of the service did not meet expectations.
How to Request a Refund
To request a refund, please email us at jaylinescleaning@gmail.com with the following details:
• Your full name
• Booking ID or Invoice Number
• Date and type of service
• Reason for refund
• Supporting images or documentation (if available)
We aim to respond to all refund requests within 3 working days.
Learn More
→ View all our Professional Cleaning Services
→ Learn how our process works on the How We Clean page
→ For more guidance, see Google’s Local Business Support